At DeLoach Vineyards we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
Our Policy:
Federal and California state law requires us to request
identification from each consumer to prove that you are of age to legally
purchase alcohol. To process an order, we need your name, home or other physical
address, including street name and name of city or town, email address,
telephone number, date of birth and credit card number. We understand the
sensitivity of this information and maintain our files on a secured server to
protect against unauthorized access. In addition to obtaining personal
information, we may collect tracking information for statistical purposes, which
is disclosed to third parties for statistical purposes only. This aggregate information is for
statistical purposes only. It is for understanding consumer trends and does not
contain any personal information about you. WE DO NOT AND WILL NOT, UNDER ANY
CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY
PURPOSE.
Changes to
your Personal Data:
In the
event you wish to change any of your personal information, please contact us by
email address at winestore@deloachvineyards.com or call the
winery at 800-441-9298.
Email
Opt-Out:
We comply
with the Federal laws in sending offer driven emails. Those who wish to Opt-Out
from receiving email offers will have action taken within 1-10 days of receipt
of request to Opt-Out or unsubscribe at winestore@deloachvineyards.com. If you have multiple addresses you will
need to Opt-Out for each address in order to be removed from our data base. If
you have any concerns with our Privacy Policy please contact us at:
800-441-9298. This policy was last updated June 10, 2005.
Online Store
Policies
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: CA, HI, IA, ID, IL, MO, NE, NV, NH, NM, NC, ND, OR, SC, VA, WA, WI, WV and WY. We can only ship merchandise to the above states. Any applicable sales tax will be added to your order at checkout.
All wine
orders must be placed by a person 21 years of age or older. Verification of age
is required at the time of delivery. We recommend use of a business address to
facilitate delivery of your purchase. Wine will not be delivered to a visibly
intoxicated person. Failure to produce age verification forfeits the right to
receive the shipment until identification is produced. In such circumstances,
the order may be held in storage at a local depot of the shipping company until
appropriate identification is produced, or it may be shipped back to the winery.
All associated costs will be the responsibility of and be charged to the
customer.
Wine orders placed Sunday through Tuesday are processed the following day. Wine orders placed Wednesday through Saturday are processed the following Monday. Orders are processed in this manner to prevent your wine from sitting in a storage area over the weekend. Please allow 5-7 business days for normal delivery.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging an
Item
If for any reason you are not entirely satisfied with
your purchase, you may return it. To return or exchange an item, please complete
the following steps:
1.
Circle the item(s) you
are returning on the order form included with your purchase.
2.
Please write the reason
for the return at the bottom of the order receipt.
3.
If you are exchanging
an item, please indicate the item you would like us to send at the bottom of the
form. Please be sure to indicate the address where you would like us to send the
exchanged item if different from the original address.
4. Pack and seal your return item along with the order receipt.
Note:
The
credit card used for the original purchase will be credited in the amount of the
product sale. Please allow 1-2 billing cycles for the credit to appear on your
bill. Shipping and handling costs are not refundable unless we have sent the
wrong item.
Inquiries:
If you need to inquire about your order, please e-mail
winestore@deloachvineyards.com.